---
title: "Getting Started FAQ"
slug: "getting-started-faq"
description: "Getting Started FAQ: how to identify and report system issues, contact R365 support, and inquire about billing for products."
updated: 2025-08-25T21:58:45Z
published: 2025-08-25T21:58:45Z
canonical: "docs.restaurant365.com/getting-started-faq"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.restaurant365.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Getting Started FAQ

## System Issues

#### How do I find out if there is a system issue?

Issues within R365 can be the result of improper system setup, and a simple adjustment to a user or item record can see everything working smoothly again. However, it is certainly possible that it can be the result of a temporary performance issue that we will need to investigate and resolve on our end.

When experiencing any type of issue, we would always recommend first verifying as much as possible that everything is setup properly. But for any additional questions or assistance please don’t ever hesitate to reach out to [R365 Support](https://help.restaurant365.net/support/home). Our Agents will be happy to assist.

## Billing

#### How should I inquire about R365 billing?

Have a question about billing for R365 products and services that you've purchased? Just write to billing[at]restaurant365[dot]com with details and allow a few business days for us to investigate and reply.

Restaurant365