--- title: "Offer and Claim Shifts" slug: "r365-app-offering-and-claiming-shifts" description: "Offer assigned shifts or claim available shifts in the R365 mobile app. Covers the full offer and claim workflow and manager approval." updated: 2026-10-13T19:33:20Z published: 2026-10-13T19:33:20Z canonical: "docs.restaurant365.com/r365-app-offering-and-claiming-shifts" --- > ## Documentation Index > Fetch the complete documentation index at: https://docs.restaurant365.com/llms.txt > Use this file to discover all available pages before exploring further. # Offer and Claim Shifts This article is part of the [employee schedule requests](/doc/docs/r365-app-employee-schedule-requests-overview) feature on the [R365 App](/doc/docs/r365-mobile-app) and covers how to offer and claim shifts. From the R365 App, employees can both offer up shifts and claim offered or unassigned shifts. When a shift is offered, it can be claimed by another employee. When an offered shift is claimed, it will be removed from the offering employee's schedule and added to the claiming employee's schedule. Employees can also claim open shifts that are unassigned. Once a claim has been approved by a manager, the changes will reflect on the employees' respective schedules. --- ## How to Offer Shifts Users can offer a shift from the following two places in the R365 App: - The **Schedule** widget on the mobile dashboard - The **Shift Details** screen ### Offering Shifts from the Schedule Widget To offer shifts from the schedule widget, follow these steps: *Click steps to expand for additional information and images.* ****1)** Swipe left or right on the **upcoming shifts** section of the Schedule widget to locate the shift that needs to be traded. **Tap the ‘View’ button** to open the **shift details**.** ![](https://cdn.us.document360.io/5c9d1111-0c69-4e96-8910-d7f2750fdc9d/Images/Documentation/2025-12-10_16-23-46.gif?sv=2026-02-06&spr=https&st=2026-11-10T00%3A20%3A19Z&se=2026-11-10T01%3A20%3A19Z&sr=c&sp=r&sig=3L4ykzF%2B7e8GcF2p3YxLpNyeRkvT92fvChszQWkxqBY%3D) ****2)** The 'Trade shift' and 'Offer shift' buttons will appear. Tap **Offer shift** to offer the shift.** ![](https://cdn.us.document360.io/5c9d1111-0c69-4e96-8910-d7f2750fdc9d/Images/Documentation/image-1LB19026.png?sv=2026-02-06&spr=https&st=2026-11-10T00%3A20%3A19Z&se=2026-11-10T01%3A20%3A19Z&sr=c&sp=r&sig=3L4ykzF%2B7e8GcF2p3YxLpNyeRkvT92fvChszQWkxqBY%3D) ****3)** The user will be prompted to confirm that the selected shift should be offered. Tap **Yes** to continue.** ![](https://cdn.us.document360.io/5c9d1111-0c69-4e96-8910-d7f2750fdc9d/Images/Documentation/image-HPGP9QFQ.png?sv=2026-02-06&spr=https&st=2026-11-10T00%3A20%3A19Z&se=2026-11-10T01%3A20%3A19Z&sr=c&sp=r&sig=3L4ykzF%2B7e8GcF2p3YxLpNyeRkvT92fvChszQWkxqBY%3D) ****4)** A confirmation banner will appear at the top of the screen. The shift can now be claimed.** ![](https://cdn.us.document360.io/5c9d1111-0c69-4e96-8910-d7f2750fdc9d/Images/Documentation/image-GBRR42KW.png?sv=2026-02-06&spr=https&st=2026-11-10T00%3A20%3A19Z&se=2026-11-10T01%3A20%3A19Z&sr=c&sp=r&sig=3L4ykzF%2B7e8GcF2p3YxLpNyeRkvT92fvChszQWkxqBY%3D) ### Offering Shifts from the Shift Details Screen To offer a shift from the Shift Details screen, follow these steps: *Click steps to expand for additional information and images.* ****1 )** Navigate to the **My schedule** screen.** 1. Select **More** from the bottom tab bar. 2. Select **My schedule**. ![](https://cdn.us.document360.io/5c9d1111-0c69-4e96-8910-d7f2750fdc9d/Images/Documentation/image-MNVBK9JS.png?sv=2026-02-06&spr=https&st=2026-11-10T00%3A20%3A19Z&se=2026-11-10T01%3A20%3A19Z&sr=c&sp=r&sig=3L4ykzF%2B7e8GcF2p3YxLpNyeRkvT92fvChszQWkxqBY%3D) ****2)** From the **My Schedule** tab, locate and tap the restaurant **shift** that needs to be **offered up**.** ![](https://cdn.us.document360.io/5c9d1111-0c69-4e96-8910-d7f2750fdc9d/Images/Documentation/image-V6CMQMIM.png?sv=2026-02-06&spr=https&st=2026-11-10T00%3A20%3A19Z&se=2026-11-10T01%3A20%3A19Z&sr=c&sp=r&sig=3L4ykzF%2B7e8GcF2p3YxLpNyeRkvT92fvChszQWkxqBY%3D) ****3)** From the shift details screen, tap the **Offer shift** button.** ![](https://cdn.us.document360.io/5c9d1111-0c69-4e96-8910-d7f2750fdc9d/Images/Documentation/image-IKAPTSGY.png?sv=2026-02-06&spr=https&st=2026-11-10T00%3A20%3A19Z&se=2026-11-10T01%3A20%3A19Z&sr=c&sp=r&sig=3L4ykzF%2B7e8GcF2p3YxLpNyeRkvT92fvChszQWkxqBY%3D) ****4)** The user will be prompted to confirm that the selected shift should be offered. Tap **Ok** to continue.** ![](https://cdn.us.document360.io/5c9d1111-0c69-4e96-8910-d7f2750fdc9d/Images/Documentation/image-WUB0NWY6.png?sv=2026-02-06&spr=https&st=2026-11-10T00%3A20%3A19Z&se=2026-11-10T01%3A20%3A19Z&sr=c&sp=r&sig=3L4ykzF%2B7e8GcF2p3YxLpNyeRkvT92fvChszQWkxqBY%3D) ****5)** A confirmation banner will appear at the top of the screen. The shift can now be claimed.** ![](https://cdn.us.document360.io/5c9d1111-0c69-4e96-8910-d7f2750fdc9d/Images/Documentation/image-GBRR42KW.png?sv=2026-02-06&spr=https&st=2026-11-10T00%3A20%3A19Z&se=2026-11-10T01%3A20%3A19Z&sr=c&sp=r&sig=3L4ykzF%2B7e8GcF2p3YxLpNyeRkvT92fvChszQWkxqBY%3D) > [!WARNING] > Users are still responsible for that shift **until it has been claimed** by another employee and **approved** by a manager. --- ## Claiming Shifts ### Locating Claimable Shifts Both **offered** and **unassigned** shifts will appear as open shifts on the schedule. When viewing **My schedule**, the **open shift notice** will appear on any day that has an open shift and the user is **not** already scheduled. Employees can **submit a claim** to any open shift that appears on the schedule. ![](https://cdn.us.document360.io/5c9d1111-0c69-4e96-8910-d7f2750fdc9d/Images/Documentation/image-02ZL8DR7.png?sv=2026-02-06&spr=https&st=2026-11-10T00%3A20%3A19Z&se=2026-11-10T01%3A20%3A19Z&sr=c&sp=r&sig=3L4ykzF%2B7e8GcF2p3YxLpNyeRkvT92fvChszQWkxqBY%3D) ### How to Claim a Shift To claim a shift, follow these steps: *Click steps to expand for additional information and images.* ****1)** From ‘My schedule,’ locate a date with an open shift notice and tap the **Open shift** button.** ![](https://cdn.us.document360.io/5c9d1111-0c69-4e96-8910-d7f2750fdc9d/Images/Documentation/image-UH9K36ML.png?sv=2026-02-06&spr=https&st=2026-11-10T00%3A20%3A19Z&se=2026-11-10T01%3A20%3A19Z&sr=c&sp=r&sig=3L4ykzF%2B7e8GcF2p3YxLpNyeRkvT92fvChszQWkxqBY%3D) ****2)** Tap the desired open shift to open the **Shift details** screen.** ![](https://cdn.us.document360.io/5c9d1111-0c69-4e96-8910-d7f2750fdc9d/Images/Documentation/image-I2G0QYP8.png?sv=2026-02-06&spr=https&st=2026-11-10T00%3A20%3A19Z&se=2026-11-10T01%3A20%3A19Z&sr=c&sp=r&sig=3L4ykzF%2B7e8GcF2p3YxLpNyeRkvT92fvChszQWkxqBY%3D) ****3)** Tap **Submit claim** to submit a claim on the shift.** ![](https://cdn.us.document360.io/5c9d1111-0c69-4e96-8910-d7f2750fdc9d/Images/Documentation/image-66I4AZR4.png?sv=2026-02-06&spr=https&st=2026-11-10T00%3A20%3A19Z&se=2026-11-10T01%3A20%3A19Z&sr=c&sp=r&sig=3L4ykzF%2B7e8GcF2p3YxLpNyeRkvT92fvChszQWkxqBY%3D) ****4)** Users will be prompted to confirm the claim on the shift. Tap **Ok** to continue.** ![](https://cdn.us.document360.io/5c9d1111-0c69-4e96-8910-d7f2750fdc9d/Images/Documentation/image-226RM7OQ.png?sv=2026-02-06&spr=https&st=2026-11-10T00%3A20%3A19Z&se=2026-11-10T01%3A20%3A19Z&sr=c&sp=r&sig=3L4ykzF%2B7e8GcF2p3YxLpNyeRkvT92fvChszQWkxqBY%3D) ****5)** Once the claim is confirmed, users will receive a confirmation notice at the top of the screen that the claim has been submitted to a manager for approval.** ![](https://cdn.us.document360.io/5c9d1111-0c69-4e96-8910-d7f2750fdc9d/Images/Documentation/image-ZCZ60P2T.png?sv=2026-02-06&spr=https&st=2026-11-10T00%3A20%3A19Z&se=2026-11-10T01%3A20%3A19Z&sr=c&sp=r&sig=3L4ykzF%2B7e8GcF2p3YxLpNyeRkvT92fvChszQWkxqBY%3D) > [!WARNING] > The shift will **not** appear on the employee's schedule until the claim request has been **approved** by a manager. --- ## Offer/Claim Request Status Users can track all their scheduling requests from the **Outgoing** tab of the **My requests** screen. ![](https://cdn.us.document360.io/5c9d1111-0c69-4e96-8910-d7f2750fdc9d/Images/Documentation/image-4H3G0OJL.png?sv=2026-02-06&spr=https&st=2026-11-10T00%3A20%3A19Z&se=2026-11-10T01%3A20%3A19Z&sr=c&sp=r&sig=3L4ykzF%2B7e8GcF2p3YxLpNyeRkvT92fvChszQWkxqBY%3D) ### Shift Offer Status - When an offered shift is **unclaimed**, it will be labeled with **Pending Claim & Approval** - When an offered shift is **claimed**, but not yet approved, it will be labeled with **Pending Manager Approval** - When an offered shift has been **claimed** and **approved**, it will be labeled with **Request has been Approved!** - When an offered shift has been unclaimed, it will be denied, and the employee will maintain responsibility for the shift. ### Shift Claim Status - When a claim is still **pending**, it will be listed as a claimed open shift. It will be labeled as **Pending MNGR** on the shift details screen while it awaits manager approval - When a claim has been selected and **approved**, the shift will be **transferred** to the user's schedule and the request details will show that it has been **Approved by a Manager** - When a claim is **denied**, the user will not receive the shift, and the claim request will show that it has been **Denied by a Manager.** --- ## AI Assisted Shift Offers When AI Shift Assist is enabled for an organization, unassigned shifts and employee offered shifts trigger automated matching. R365 identifies eligible employees, sends them shift offer notifications, and either assigns the claim automatically or sends it to a manager for approval, depending on how AI Shift Assist is configured. Shift offer notifications will arrive via push from the R365 app. Users with email notification settings configured will also receive an email notification. If an employee receives a shift offer, tapping the shift offer notification will open the shift on the schedule so the employee can claim the shift. ## Related - [Employee Schedule Requests Overview](/employee-schedule-requests.md) - [Trade Shifts](/r365-app-trading-shifts.md) - [My Schedule](/mobile-my-schedule.md)