---
title: "Manage Welcome Email Delivery (SSO)"
slug: "configure-welcome-email-delivery-for-new-users-sso"
description: "Control whether initial login emails go to all new users, no users, or only manually created users. Requires SSO to be enabled first."
updated: 2026-01-12T08:00:08Z
published: 2026-01-12T08:00:08Z
canonical: "docs.restaurant365.com/configure-welcome-email-delivery-for-new-users-sso"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.restaurant365.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Manage Welcome Email Delivery (SSO)

The **welcome email delivery** setting controls how initial login emails are sent to new users. This setting is configured from the [Single Sign-On page](/doc/docs/single-sign-on-page).

By default, initial login emails are sent to all new users. This setting allows email delivery to be adjusted to align with Single Sign-On authentication workflows.

> [!WARNING]
> Suppressing welcome emails without configuring Single Sign-On (SSO) prevents newly created users from receiving login credentials or access instructions.

> Single Sign-On (SSO) must be enabled before welcome email delivery preferences can be configured. Learn more about [enabling SSO](/doc/docs/enable-sso).

**Brand-Managed Instances**

For [franchisee instances managed by one or more brands](/doc/docs/brand-managed-instances-overview), the ‘Welcome email delivery’ setting may be controlled by the brand and displayed as read-only.

**When brand enforcement is applied**

- An additional welcome email delivery section appears for each enforcing brand.
- Brand settings are read-only and reflect the value set at the corporate level.
- If multiple brand-level welcome email settings apply to a user, the system uses the setting that allows the greatest level of email delivery.

The **Other users** setting applies to users who are not associated with a location linked to a brand that enforces welcome email delivery.

![](https://cdn.us.document360.io/5c9d1111-0c69-4e96-8910-d7f2750fdc9d/Images/Documentation/image-RV1E4WYC.png?sv=2026-02-06&spr=https&st=2026-10-28T19%3A16%3A40Z&se=2026-10-28T20%3A16%3A40Z&sr=c&sp=r&sig=pPXDNi9sl2B%2FksO7SK0kUktrbwmVKsCpt01JaLRvYEU%3D)

---

## Security

Users must have the following permission to configure the welcome email delivery setting:

- Administration → Single Sign-On (SSO) → Create/Edit Single Sign-On

These permissions can be added to [custom user roles](https://restaurant365.us.document360.io/doc/docs/custom-user-roles) or [individual users](https://restaurant365.us.document360.io/doc/docs/users-overview-and-security). The [Permission Access report](https://restaurant365.us.document360.io/doc/docs/generating-a-permissions-access-report) can be used to determine which user roles or users already have these permissions assigned. For more information, see [User Setup and Security](/doc/docs/user-setup-security-and-location-access).

---

## Change Welcome Email Delivery Behavior

Follow these steps to configure when initial login emails are sent to new users:

*Click steps to expand for additional information and images.*

****1)** Navigate to the [**Single Sign-On page**](/doc/docs/single-sign-on-page).**

1. Click **Admin** in the left navigation rail.
2. Expand the **Users & Security** category.
3. Click **Single Sign-On (SSO)**.

![](https://cdn.us.document360.io/5c9d1111-0c69-4e96-8910-d7f2750fdc9d/Images/Documentation/image-EXT9E3E9.png?sv=2026-02-06&spr=https&st=2026-10-28T19%3A16%3A40Z&se=2026-10-28T20%3A16%3A40Z&sr=c&sp=r&sig=pPXDNi9sl2B%2FksO7SK0kUktrbwmVKsCpt01JaLRvYEU%3D)

****2)** In the **Preferences** section, under **Welcome email delivery**, select the desired delivery behavior.**

Select **Send welcome email for all new users** to send initial login emails to all new users.

Select **Never send welcome email for new users** to suppress initial login emails.

Select **Send welcome email for manually created users only** to send initial login emails to manually created users and suppress emails for users created through the R365 User API.

![](https://cdn.us.document360.io/5c9d1111-0c69-4e96-8910-d7f2750fdc9d/Images/Documentation/image-5CMUYNBM.png?sv=2026-02-06&spr=https&st=2026-10-28T19%3A16%3A40Z&se=2026-10-28T20%3A16%3A40Z&sr=c&sp=r&sig=pPXDNi9sl2B%2FksO7SK0kUktrbwmVKsCpt01JaLRvYEU%3D)