--- title: "Manage Time Clock Devices" slug: "configure-a-timeclock-device" description: "Add a time clock device using a registration code or delete by deactivating first. Each device connects to one location." updated: 2026-07-14T21:32:39Z published: 2026-07-14T21:32:39Z canonical: "docs.restaurant365.com/configure-a-timeclock-device" stale: true --- > ## Documentation Index > Fetch the complete documentation index at: https://docs.restaurant365.com/llms.txt > Use this file to discover all available pages before exploring further. # Manage Time Clock Devices Time Clock devices are added and removed on the Timeclock Management page. Device management includes adding new devices for employee punch access and removing devices that are no longer in use. Each time clock device connects to a single location, which determines where labor is recorded and limits punch access to employees assigned to that location. --- ## Security Users must have the following permissions to add, edit, and delete time clock devices: - Labor → Time Clock → Devices Management → - Edit Timeclock Devices - Add Timeclock Devices - Delete Timeclock Devices These permissions can be added to [custom user roles](https://restaurant365.us.document360.io/doc/docs/custom-user-roles) or [individual users](https://restaurant365.us.document360.io/doc/docs/users-overview-and-security). The [Permission Access report](https://restaurant365.us.document360.io/doc/docs/generating-a-permissions-access-report) can be used to determine which user roles or users already have these permissions assigned. For more information, see [User Setup and Security](/doc/docs/user-setup-security-and-location-access). --- ## Navigation Time clock devices are managed on the Timeclock Management page. 1. Open the **Workforce** app. 2. Expand **Time & attendance.** 3. Select **Time clock management.** ![](https://cdn.us.document360.io/5c9d1111-0c69-4e96-8910-d7f2750fdc9d/Images/Documentation/image-RB8N0H9P.png?sv=2026-02-06&spr=https&st=2026-11-11T05%3A05%3A40Z&se=2026-11-11T06%3A05%3A40Z&sr=c&sp=r&sig=N7ZIB674C5xCR6xDOILhE5WgLydQPynyy2ISW7B0dzk%3D) --- ## Add a Time Clock Device To add a Timeclock device, navigate to the Time Clock Management page. Then, follow these steps: *Click steps to expand for additional information and images.* ****1)** Click **Add Device.**** ![](https://cdn.us.document360.io/5c9d1111-0c69-4e96-8910-d7f2750fdc9d/Images/Documentation/image-MV0JSANA.png?sv=2026-02-06&spr=https&st=2026-11-11T05%3A05%3A40Z&se=2026-11-11T06%3A05%3A40Z&sr=c&sp=r&sig=N7ZIB674C5xCR6xDOILhE5WgLydQPynyy2ISW7B0dzk%3D) ****2)** Select the **location** for the device.** A time clock device can only connect to one location. The assigned location determines where employee labor is recorded, and only employees associated with that location can clock in using the device. ![](https://cdn.us.document360.io/5c9d1111-0c69-4e96-8910-d7f2750fdc9d/Images/Documentation/image-WB97SLIN.png?sv=2026-02-06&spr=https&st=2026-11-11T05%3A05%3A40Z&se=2026-11-11T06%3A05%3A40Z&sr=c&sp=r&sig=N7ZIB674C5xCR6xDOILhE5WgLydQPynyy2ISW7B0dzk%3D) ****3)** **Name** the device.** Device names must be unique across all devices for the assigned location. ![](https://cdn.us.document360.io/5c9d1111-0c69-4e96-8910-d7f2750fdc9d/Images/Documentation/image-3VGTN03H.png?sv=2026-02-06&spr=https&st=2026-11-11T05%3A05%3A40Z&se=2026-11-11T06%3A05%3A40Z&sr=c&sp=r&sig=N7ZIB674C5xCR6xDOILhE5WgLydQPynyy2ISW7B0dzk%3D) ****4)** Click **Generate Code**.** ![](https://cdn.us.document360.io/5c9d1111-0c69-4e96-8910-d7f2750fdc9d/Images/Documentation/image-6ASTTYW8.png?sv=2026-02-06&spr=https&st=2026-11-11T05%3A05%3A40Z&se=2026-11-11T06%3A05%3A40Z&sr=c&sp=r&sig=N7ZIB674C5xCR6xDOILhE5WgLydQPynyy2ISW7B0dzk%3D) ****5)** A numeric code will be provided.** ![](https://cdn.us.document360.io/5c9d1111-0c69-4e96-8910-d7f2750fdc9d/Images/Documentation/image-519MK5LR.png?sv=2026-02-06&spr=https&st=2026-11-11T05%3A05%3A40Z&se=2026-11-11T06%3A05%3A40Z&sr=c&sp=r&sig=N7ZIB674C5xCR6xDOILhE5WgLydQPynyy2ISW7B0dzk%3D) ****6)** On the desired timeclock device, open the **Time Clock app URL**.** > If the timeclock device and the device currently in use are the same, ensure to use a new window or tab to open the Timeclock app. The R365 Timeclock app URL is: [https://timeclock.restaurant365.com](https://timeclock.restaurant365.com) The Timeclock app page will prompt the user for a code. ![](https://cdn.us.document360.io/5c9d1111-0c69-4e96-8910-d7f2750fdc9d/Images/Documentation/image-QH25DIXB.png?sv=2026-02-06&spr=https&st=2026-11-11T05%3A05%3A40Z&se=2026-11-11T06%3A05%3A40Z&sr=c&sp=r&sig=N7ZIB674C5xCR6xDOILhE5WgLydQPynyy2ISW7B0dzk%3D) [](https://timeclock.restaurant365.com) ****7)** In the empty field, enter code the code from step 6.** ![](https://cdn.us.document360.io/5c9d1111-0c69-4e96-8910-d7f2750fdc9d/Images/Documentation/image-9H14NACI.png?sv=2026-02-06&spr=https&st=2026-11-11T05%3A05%3A40Z&se=2026-11-11T06%3A05%3A40Z&sr=c&sp=r&sig=N7ZIB674C5xCR6xDOILhE5WgLydQPynyy2ISW7B0dzk%3D) #### Retrieve Registration Code Without New Device Window **To **retrieve the registration code** after closing the Add New Device window, **click** **the** **device row** on the Timeclock Management page.** The registration code is only displayed when the device’s status is **Pending**. ![](https://cdn.us.document360.io/5c9d1111-0c69-4e96-8910-d7f2750fdc9d/Images/Documentation/image-1OPRNEA3.png?sv=2026-02-06&spr=https&st=2026-11-11T05%3A05%3A40Z&se=2026-11-11T06%3A05%3A40Z&sr=c&sp=r&sig=N7ZIB674C5xCR6xDOILhE5WgLydQPynyy2ISW7B0dzk%3D) ### **Device Behavior After Power Loss or Disconnection** R365 Time Clock devices store registration data in the device's browser local storage. Because of this, the device stays registered through power cycles and network interruptions — no manager action is required in most cases. ****After a Power Loss or Restart**** When a time clock device restarts, the Time Clock app loads from the device's local cache before the network connection is fully restored. The app checks local storage, confirms the device registration, and brings employees directly to the punch screen. No manager action is required. ****During a Network Outage**** Employees can continue to clock in and out while the device is offline. Punches are stored locally on the device and sync to R365 automatically when the connection is restored. No manual action is needed to recover punch data. ****After a Browser Cache or Local Storage Clear**** Re-provisioning is required **only** when the device's browser cache or local storage is explicitly cleared. This can occur when: - The device is replaced with new hardware - IT performs a browser or device reset - Cache is manually cleared during maintenance When this happens, employees are unable to punch in. To re-provision the device: 1. Navigate to the **Time Clock Management** page. 2. Open the menu for the affected device row. 3. Select **Refresh Code**. 4. A new provisioning code is generated automatically. Enter the code on the device when prompted. > [!NOTE] > Using **Refresh Code** preserves the existing device record and its associated data. Delete and re-add a device only if you are permanently retiring it. Learn more about how to [delete a Time Clock device](/doc/docs/configure-a-timeclock-device#delete-a-time-clock-device) below. **Punch Log** Managers can monitor punch delivery status directly from the Time Clock app using the **Punch Log** sidebar item. When enabled, the Punch Log lists all punches made on the current device and their sync status, giving managers visibility into whether punches have been successfully delivered to R365. > [!NOTE] > The **Punch Log** sidebar item is visible only to users with the **Edit Timeclock Users** permission and requires the client setting to be enabled. It does not appear when the device is offline. --- ## Delete a Time Clock Device To delete a time clock device, navigate to the Time Clock Management page. Then, follow these steps: *Click steps to expand for additional information and images.* ****1)** Click the **menu button** for the desired device.** ![](https://cdn.us.document360.io/5c9d1111-0c69-4e96-8910-d7f2750fdc9d/Images/Documentation/image-V6BZIHKV.png?sv=2026-02-06&spr=https&st=2026-11-11T05%3A05%3A40Z&se=2026-11-11T06%3A05%3A40Z&sr=c&sp=r&sig=N7ZIB674C5xCR6xDOILhE5WgLydQPynyy2ISW7B0dzk%3D) ****2)** If the **device status** is **Active**, select **Deactivate**. If not, proceed to step 4.** When a device is deactivated, employees will be prevented from punching in on the device. Existing punch data associated with the device will not be impacted. ![](https://cdn.us.document360.io/5c9d1111-0c69-4e96-8910-d7f2750fdc9d/Images/Documentation/image-W0YVJ6A3.png?sv=2026-02-06&spr=https&st=2026-11-11T05%3A05%3A40Z&se=2026-11-11T06%3A05%3A40Z&sr=c&sp=r&sig=N7ZIB674C5xCR6xDOILhE5WgLydQPynyy2ISW7B0dzk%3D) ****3)** After deactivating, click the **menu button** for the deactivated device.** ![](https://cdn.us.document360.io/5c9d1111-0c69-4e96-8910-d7f2750fdc9d/Images/Documentation/image-TJ6JP1I4.png?sv=2026-02-06&spr=https&st=2026-11-11T05%3A05%3A40Z&se=2026-11-11T06%3A05%3A40Z&sr=c&sp=r&sig=N7ZIB674C5xCR6xDOILhE5WgLydQPynyy2ISW7B0dzk%3D) ****4)** Select **Delete Device**.** The device will be deleted and **cannot** be resynced. Any punch data on the device will be permanently lost. ![](https://cdn.us.document360.io/5c9d1111-0c69-4e96-8910-d7f2750fdc9d/Images/Documentation/image-AH0V7I6F.png?sv=2026-02-06&spr=https&st=2026-11-11T05%3A05%3A40Z&se=2026-11-11T06%3A05%3A40Z&sr=c&sp=r&sig=N7ZIB674C5xCR6xDOILhE5WgLydQPynyy2ISW7B0dzk%3D) ****5)** **Clear the cache and cookies** for the Time Clock app on the deleted device.** After clearing, the device can be [re-added](/doc/docs/configure-a-timeclock-device#add-a-time-clock-device) by entering a new registration code. Access rights granted to users or user roles that dictate what actions they can perform within the system.