--- title: "Clear and Restart an I-9" slug: "clear-and-restart-an-i-9" description: "Clear and restart an I-9 form from the Work Eligibility page. The cleared I-9 is marked Canceled and retained; a blank I-9 replaces it." updated: 2025-08-27T23:36:51Z published: 2025-08-27T23:36:51Z canonical: "docs.restaurant365.com/clear-and-restart-an-i-9" --- > ## Documentation Index > Fetch the complete documentation index at: https://docs.restaurant365.com/llms.txt > Use this file to discover all available pages before exploring further. # Clear and Restart an I-9 In Beta This feature is in [beta](/doc/docs/user-research). Contact your CSM to learn more. If an I-9 for an employee has been [waived](/doc/docs/waive-an-i-9) and needs to be cleared so that the employee can re-enter all information, the I-9 can be cleared and restarted. I-9s can be cleared and restarted from the [Work Eligibility page](/doc/docs/work-eligibility-page), [Work Eligibility folder](/doc/docs/work-eligibility-folder) on the Documents tab of employee records, or from the [I-9 document details page](/doc/docs/employee-document-details). When an I-9 is cleared and restarted, the existing I-9 is marked as ‘Canceled’ and retained in the Work Eligibility folder on the Documents tab of the employee’s employee record. An additional blank I-9 is then added to the same folder. --- ## Security Users must have the following permission to clear and restart an I-9: - Labor → Work Eligibility → I-9 Form → Edit I-9s These permissions can be added to [custom user roles](https://restaurant365.us.document360.io/doc/docs/custom-user-roles) or [individual users](https://restaurant365.us.document360.io/doc/docs/users-overview-and-security). The [Permission Access report](https://restaurant365.us.document360.io/doc/docs/generating-a-permissions-access-report) can be used to determine which user roles or users already have these permissions assigned. For more information, see [User Setup and Security](/doc/docs/user-setup-security-and-location-access). --- ### From the Work Eligibility Page Follow these steps to restart an I-9 from the Work Eligibility page: *Click steps to expand for additional information and images.* ****1)** Navigate to the [**Work Eligibility page**](/doc/docs/work-eligibility-page)**.**** ![](https://cdn.us.document360.io/5c9d1111-0c69-4e96-8910-d7f2750fdc9d/Images/Documentation/image-UVWPE0JS.png?sv=2026-02-06&spr=https&st=2026-11-11T05%3A05%3A59Z&se=2026-11-11T06%3A05%3A59Z&sr=c&sp=r&sig=1u3CPR88NymhN94Ld4tkihHME7cZMXSVYONv6MWBzzM%3D) ****2)** Locate the desired I-9 by scrolling through the list or searching for the employee’s name.** ![](https://cdn.us.document360.io/5c9d1111-0c69-4e96-8910-d7f2750fdc9d/Images/Documentation/image-DYQSIUYN.png?sv=2026-02-06&spr=https&st=2026-11-11T05%3A05%3A59Z&se=2026-11-11T06%3A05%3A59Z&sr=c&sp=r&sig=1u3CPR88NymhN94Ld4tkihHME7cZMXSVYONv6MWBzzM%3D) ****3)** Click the **Action menu** for the I-9.** ![](https://cdn.us.document360.io/5c9d1111-0c69-4e96-8910-d7f2750fdc9d/Images/Documentation/image-QB9KGIT2.png?sv=2026-02-06&spr=https&st=2026-11-11T05%3A05%3A59Z&se=2026-11-11T06%3A05%3A59Z&sr=c&sp=r&sig=1u3CPR88NymhN94Ld4tkihHME7cZMXSVYONv6MWBzzM%3D) ****4)** Select **Clear and Restart I-9**.** ![](https://cdn.us.document360.io/5c9d1111-0c69-4e96-8910-d7f2750fdc9d/Images/Documentation/image-14T5RJSH.png?sv=2026-02-06&spr=https&st=2026-11-11T05%3A05%3A59Z&se=2026-11-11T06%3A05%3A59Z&sr=c&sp=r&sig=1u3CPR88NymhN94Ld4tkihHME7cZMXSVYONv6MWBzzM%3D) ****5)** Click **Confirm**.** ![](https://cdn.us.document360.io/5c9d1111-0c69-4e96-8910-d7f2750fdc9d/Images/Documentation/image-0CN7JF12.png?sv=2026-02-06&spr=https&st=2026-11-11T05%3A05%3A59Z&se=2026-11-11T06%3A05%3A59Z&sr=c&sp=r&sig=1u3CPR88NymhN94Ld4tkihHME7cZMXSVYONv6MWBzzM%3D) A blank I-9 form will open. [Complete the new I-9 on behalf of the employee](/doc/docs/complete-an-i-9-on-behalf-of-an-employee), or close the I-9 form and inform the employee to complete their portion of the I-9 via [My Pay](/doc/docs/r365-app-employee-onboarding). ### From the Work Eligibility Folder of an Employee Record Documents Tab Follow these steps to restart an I-9 from the Work Eligibility folder: *Click steps to expand for additional information and images.* ****1)** Navigate to the [**Documents tab**](/doc/docs/employee-record-summary-tab) of the **employee’s** [**employee record**](/doc/docs/employee-record)**:**** ![](https://cdn.us.document360.io/5c9d1111-0c69-4e96-8910-d7f2750fdc9d/Images/Documentation/image-YHB1ARL9.png?sv=2026-02-06&spr=https&st=2026-11-11T05%3A05%3A59Z&se=2026-11-11T06%3A05%3A59Z&sr=c&sp=r&sig=1u3CPR88NymhN94Ld4tkihHME7cZMXSVYONv6MWBzzM%3D) ****2)** Open the **Work Eligibility folder**.** ![](https://cdn.us.document360.io/5c9d1111-0c69-4e96-8910-d7f2750fdc9d/Images/Documentation/image-CI1USQFO.png?sv=2026-02-06&spr=https&st=2026-11-11T05%3A05%3A59Z&se=2026-11-11T06%3A05%3A59Z&sr=c&sp=r&sig=1u3CPR88NymhN94Ld4tkihHME7cZMXSVYONv6MWBzzM%3D) ****3)** Click the **Action menu** for the I-9.** ![](https://cdn.us.document360.io/5c9d1111-0c69-4e96-8910-d7f2750fdc9d/Images/Documentation/image-9FTX38OG.png?sv=2026-02-06&spr=https&st=2026-11-11T05%3A05%3A59Z&se=2026-11-11T06%3A05%3A59Z&sr=c&sp=r&sig=1u3CPR88NymhN94Ld4tkihHME7cZMXSVYONv6MWBzzM%3D) ****4)** Select **Clear and Restart I-9**.** ![](https://cdn.us.document360.io/5c9d1111-0c69-4e96-8910-d7f2750fdc9d/Images/Documentation/image-28OOJS74.png?sv=2026-02-06&spr=https&st=2026-11-11T05%3A05%3A59Z&se=2026-11-11T06%3A05%3A59Z&sr=c&sp=r&sig=1u3CPR88NymhN94Ld4tkihHME7cZMXSVYONv6MWBzzM%3D) ****5)** Click **Confirm**.** ![](https://cdn.us.document360.io/5c9d1111-0c69-4e96-8910-d7f2750fdc9d/Images/Documentation/image-0CN7JF12.png?sv=2026-02-06&spr=https&st=2026-11-11T05%3A05%3A59Z&se=2026-11-11T06%3A05%3A59Z&sr=c&sp=r&sig=1u3CPR88NymhN94Ld4tkihHME7cZMXSVYONv6MWBzzM%3D) A blank I-9 form will open. [Complete the new I-9 on behalf of the employee](/doc/docs/complete-an-i-9-on-behalf-of-an-employee), or close the I-9 form and inform the employee to complete their portion of the I-9 via [My Pay](/doc/docs/r365-app-employee-onboarding). ### From the I-9 Document Details Page Follow these steps from the I-9 document details page: *Click steps to expand for additional information and images.* ****1)** Open the I-9 form on the [**Documents tab**](/doc/docs/employee-record-summary-tab) of the **employee’s** [**employee record**](/doc/docs/employee-record)**:**** 1. Click on the **Work Eligibility folder**. 2. Click on **the row** for the I-9. ![](https://cdn.us.document360.io/5c9d1111-0c69-4e96-8910-d7f2750fdc9d/Images/Documentation/image-XWQVE8L6.png?sv=2026-02-06&spr=https&st=2026-11-11T05%3A05%3A59Z&se=2026-11-11T06%3A05%3A59Z&sr=c&sp=r&sig=1u3CPR88NymhN94Ld4tkihHME7cZMXSVYONv6MWBzzM%3D) The I-9 document details page will open. ****2)** Select **Clear and Restart I-9**.** ![](https://cdn.us.document360.io/5c9d1111-0c69-4e96-8910-d7f2750fdc9d/Images/Documentation/image-02WEHJAQ.png?sv=2026-02-06&spr=https&st=2026-11-11T05%3A05%3A59Z&se=2026-11-11T06%3A05%3A59Z&sr=c&sp=r&sig=1u3CPR88NymhN94Ld4tkihHME7cZMXSVYONv6MWBzzM%3D) ****3)** Click **Confirm**.** ![](https://cdn.us.document360.io/5c9d1111-0c69-4e96-8910-d7f2750fdc9d/Images/Documentation/image-KMYZL4D3.png?sv=2026-02-06&spr=https&st=2026-11-11T05%3A05%3A59Z&se=2026-11-11T06%3A05%3A59Z&sr=c&sp=r&sig=1u3CPR88NymhN94Ld4tkihHME7cZMXSVYONv6MWBzzM%3D) A blank I-9 form will open. [Complete the new I-9 on behalf of the employee](/doc/docs/complete-an-i-9-on-behalf-of-an-employee), or close the I-9 form and inform the employee to complete their portion of the I-9 via [My Pay](/doc/docs/r365-app-employee-onboarding). ## Related - [Work Eligibility Overview](/work-eligibility-overview.md)