R365 uses address verification to verify correct addresses input in address fields in R365. Address verification uses Google to search the address into the address field.
Selecting the Google-recommended address autofills the rest of the address fields except the optional ‘Apartment, suite, etc.’ field.
If the user opts to enter their address without making a Google selection, the system will then search the address. Users will be able to select between the verified version of the address or the version entered in by the user.
State and Province Requirements
The State field in the ‘Enter Address’ window adapts based on the selected country. Its label, type, and requirement change depending on whether the country uses states, provinces, or neither.
Country | Field Label | Field Type | Required? |
|---|---|---|---|
USA | State | Dropdown (US states) | Required |
Canada | Province | Dropdown (Canadian provinces) | Required |
See Countries Without States/Provinces list below | State | Free-text | Optional |
All other countries | State | Free-text | Required |
Countries Without States or Provinces
For these countries, the State field is optional free-text. An info icon next to the field reads: "State is optional for this country - enter if applicable."
Andorra
Bahrain
Cayman Islands
Guernsey
Hong Kong
Iceland
Isle of Man
Jersey
Kosovo
Kuwait
Liechtenstein
Luxembourg
Macau
Malta
Monaco
Palestine
Qatar
San Marino
Singapore
Vatican City
The country-driven ‘State’ rule applies to Google-verified addresses only. For locations linked to a payroll-configured Legal Entity, SmartyStreets validation always requires a 2-letter state abbreviation, regardless of country. Learn more about address verification for payroll-linked locations below.
Use Address Verification
To use address verification in an address field, follow these steps:
Click steps to expand for additional information and images.
1) When an address field is clicked, the Enter Address pop up appears.
2) Begin entering the appropriate address in the Address field.
As the address is entered, the Google address suggestions will appear in a dropdown. Users can either select an address from the dropdown to autofill the address or continue to enter the address manually.
3) Once all required fields are filled, click Confirm.
4) Proceed with the address verification.
If the fields were auto-filled using a Google generated address, the pop out will close, and the verified address will appear in the address field.
If the fields were manually filled, users may be prompted to make an address selection. Unless incorrect, users should select the Verified Address, and then click Continue.
5) The verified address will now appear in the address field.
Addresses that are verified will appear with the Verified notice. Unverified addresses will display with an Unverified notice.
Unverified Address
In some cases, the system may not be able to locate the address that has been entered. When this occurs, users may receive the following message:
Users will have the option to go Back and try entering the address again, or, if the address is correct and no changes need to be made, users can click Continue Anyway.
When users continue with the unverified address, the address will be saved to the record. However, it will be noted with an Unverified notice.
The option to continue with an unverified address applies only to locations verified through Google. Locations linked to a payroll-configured legal entity use SmartyStreets validation, which blocks saving until the address is corrected. There is no "Continue Anyway" option for these locations.
Address Verification for Unsupported Countries
Some countries do not support Google Address Verification. When entering an address in the Enter Address modal, the system will indicate if verification is unavailable for the selected country.
If an address is entered for a country without verification support, the following message will be displayed: We were unable to find the address you entered or an alternative.
Address Verification for Payroll-Linked Locations
For locations linked to a payroll-configured legal entity, address verification works differently when Location Sync is enabled. Instead of Google, R365 uses SmartyStreets — a USPS-certified address validation service — to verify the address. This ensures addresses meet payroll provider standards.
SmartyStreets requires:
State: 2-letter abbreviation only (e.g., TX — not Texas)
ZIP code: 5-digit format only (e.g., 78701 — not 78701-1234)
When validation succeeds: latitude and longitude coordinates are automatically populated, and the location syncs to the connected payroll provider within 1–2 minutes.
When validation fails: the save is blocked with the error: "Address could not be verified. Please correct the address and re-import." Unlike standard address verification, there is no option to continue with an unverified address for payroll-linked locations.
Address Verification Using the Import Tool
Address verification runs validation on the addresses entered in for locations imported via the Import Tool.
Verified Imported Addresses
When the addresses entered on the location import document are validated and verified, the locations will import successfully without notice about addresses. When the Location record of either of the newly imported locations is opened, the address will be labeled as verified.
Unverified Imported Addresses
When the addresses entered on the location import document are unverified, but the rest of the location information is correct, users will be notified of the number of successfully imported addresses as well as the number of addresses that were unverified. To proceed, click Verify Now. This will open the Unverified Addresses pop out.
To verify an address, click the address entry text box or the Verify button. Users will either be prompted with an unrecognized address that needs to be corrected manually or a incorrect address that has a recommendation. Users should correct the address as needed.
Once the addresses are corrected and confirmed, click Save to save the addresses. Users will return to the successful import page. The Unverified Address notice will be cleared.
Addresses in unsupported countries will be marked as unverified, even if accurate. These addresses do not require review, but the system cannot verify them.
Import Validation for Payroll-Linked Locations
When importing locations linked to a payroll-configured legal entity and Location Sync is enabled, SmartyStreets validates each address during import. If an address fails validation, the import is blocked with the error: "Address could not be verified. Please correct the address and re-import."
To resolve: correct the address in the import document to use a 2-letter state abbreviation and 5-digit ZIP code, then re-run the import.
FAQ
Do I need to enter a State or Province for every address?
Not always. State is required for USA (dropdown) and Canada (Province dropdown), and required as free text for most other countries. For the defined list of countries that do not use states or provinces, State is optional.
My location's address will not verify for payroll. What do I do?
Payroll-linked locations use SmartyStreets validation, which requires a 2-letter state abbreviation and a 5-digit ZIP code and blocks saving until the address is corrected. Learn more about troubleshooting addresses for Legal Entity payroll.
What is Location Sync, and how does it change address verification?
Location Sync automatically keeps a location's address in sync with a connected payroll provider. When it is enabled, address verification switches from Google to SmartyStreets for that location. Learn more about Location Sync.