Troubleshooting Item Costing Issues

Depending on the setting you’ve chosen for an item, its inventory cost is either automatically calculated based off previous AP invoices / commissary orders or is manually entered and maintained. 

Troubleshooting Costing Issues

When an item’s cost isn’t automatically updating or is higher or lower than expected, it is always advisable to first try running the Verify Item Setup first and then the Update Recipe Costs functions. These are located in the top right corner of the Items page and Recipes (Classic) page, respectively. They allow the rest of the system to process any recent adjustments to units of measure and item/recipe setups.

If running these functions still is not producing the expected cost, make sure the item’s units of measure are mapped out correctly for conversion purposes. Another common area to check for is if the item has any active item locations, as these are designed to override the general item costing process for each associated location. If assistance is still needed, please contact R365 Support.

Quick videos on troubleshooting costing issues:

1. Fixing UofM's related to Costing Issues

2. Troubleshooting Costing Issues 

Resolving Costing Issues

This video reviews the process of updating inventory cost errors entered on inventory counts. While the information provided covers updates to legacy stock counts, a similar process can be applied to the Smart Ops inventory counts.