---
title: "Reset a Time Clock Passcode"
slug: "reset-a-timeclock-passcode"
description: "Reset an employee's time clock passcode from the Employees menu on the device. Requires View Timeclock Users permission."
updated: 2026-06-15T16:08:32Z
published: 2026-06-15T16:08:32Z
canonical: "docs.restaurant365.com/reset-a-timeclock-passcode"
stale: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.restaurant365.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Reset a Time Clock Passcode

Once an employee’s [time clock passcode](/doc/docs/add-an-employee-to-r365-timeclock#set-an-employees-passcode) has been set, it can be reset with management assistance. Only users with permission to view time clock users can reset an employee’s passcode.

---

## Security

Users must have the following Permissions to reset an employee’s time clock passcode:

- Labor → Time Clock → Timeclock Users
  - View Timeclock Users

These permissions can be added to [custom user roles](https://restaurant365.us.document360.io/doc/docs/custom-user-roles) or [individual users](https://restaurant365.us.document360.io/doc/docs/users-overview-and-security). The [Permission Access report](https://restaurant365.us.document360.io/doc/docs/generating-a-permissions-access-report) can be used to determine which user roles or users already have these permissions assigned. For more information, see [User Setup and Security](/doc/docs/user-setup-security-and-location-access).

---

## Initiate an Employee’s Time Clock Passcode Reset

Follow these steps to initiate the reset of an employee’s time clock passcode:

*Click steps to expand for additional information and images.*

****1)** Open the **Time Clock app** on the device used at the employee’s work location.**

![](https://cdn.us.document360.io/5c9d1111-0c69-4e96-8910-d7f2750fdc9d/Images/Documentation/image-DUS5D7SK.png?sv=2026-02-06&spr=https&st=2026-10-28T17%3A50%3A30Z&se=2026-10-28T18%3A50%3A30Z&sr=c&sp=r&sig=tdmoIhdRitZ6vLDtX%2Bkrq8qnYqhQMPJcUAvXNKK%2FARk%3D)

[https://timeclock.restaurant365.com](https://timeclock.restaurant365.com)

Learn more about [managing time clock devices](/doc/docs/configure-a-timeclock-device).

****2)** Have the manager (user with the ‘View Timeclock Users’ permission) **sign in.****

![](https://cdn.us.document360.io/5c9d1111-0c69-4e96-8910-d7f2750fdc9d/Images/Documentation/image-ZP3XZYHI.png?sv=2026-02-06&spr=https&st=2026-10-28T17%3A50%3A30Z&se=2026-10-28T18%3A50%3A30Z&sr=c&sp=r&sig=tdmoIhdRitZ6vLDtX%2Bkrq8qnYqhQMPJcUAvXNKK%2FARk%3D)

****3)** Click **Employees.****

![](https://cdn.us.document360.io/5c9d1111-0c69-4e96-8910-d7f2750fdc9d/Images/Documentation/image-MRLP7KJM.png?sv=2026-02-06&spr=https&st=2026-10-28T17%3A50%3A30Z&se=2026-10-28T18%3A50%3A30Z&sr=c&sp=r&sig=tdmoIhdRitZ6vLDtX%2Bkrq8qnYqhQMPJcUAvXNKK%2FARk%3D)

****4)** Click the **menu button** for the desired employee.**

![](https://cdn.us.document360.io/5c9d1111-0c69-4e96-8910-d7f2750fdc9d/Images/Documentation/image-KLAGX594.png?sv=2026-02-06&spr=https&st=2026-10-28T17%3A50%3A30Z&se=2026-10-28T18%3A50%3A30Z&sr=c&sp=r&sig=tdmoIhdRitZ6vLDtX%2Bkrq8qnYqhQMPJcUAvXNKK%2FARk%3D)

****5)** Select **Reset Passcode**.**

![](https://cdn.us.document360.io/5c9d1111-0c69-4e96-8910-d7f2750fdc9d/Images/Documentation/image-DTEUTD3C.png?sv=2026-02-06&spr=https&st=2026-10-28T17%3A50%3A30Z&se=2026-10-28T18%3A50%3A30Z&sr=c&sp=r&sig=tdmoIhdRitZ6vLDtX%2Bkrq8qnYqhQMPJcUAvXNKK%2FARk%3D)

****6)** Click **Home** to return to the main menu.**

![](https://cdn.us.document360.io/5c9d1111-0c69-4e96-8910-d7f2750fdc9d/Images/Documentation/image-H6VAQQJW.png?sv=2026-02-06&spr=https&st=2026-10-28T17%3A50%3A30Z&se=2026-10-28T18%3A50%3A30Z&sr=c&sp=r&sig=tdmoIhdRitZ6vLDtX%2Bkrq8qnYqhQMPJcUAvXNKK%2FARk%3D)

****7)** Have the **employee** log in with their time clock ID and **recreate their passcode**.**

Learn more about [creating passcodes](/doc/docs/add-an-employee-to-r365-timeclock#set-an-employees-passcode).

![](https://cdn.us.document360.io/5c9d1111-0c69-4e96-8910-d7f2750fdc9d/Images/Documentation/image-8JWBXADF.png?sv=2026-02-06&spr=https&st=2026-10-28T17%3A50%3A30Z&se=2026-10-28T18%3A50%3A30Z&sr=c&sp=r&sig=tdmoIhdRitZ6vLDtX%2Bkrq8qnYqhQMPJcUAvXNKK%2FARk%3D)